faq
namebrand123 trade limited company
1. How can we gets these brand produces at the very low price?
It is the factory wholesale price, so our price is much lower than the street price. AAA quanlity.
2.Will the shoes come with the original boxes?
Yes, our shoes will come with origianl boxes & its packing surely.
3.How long does it take for delivery?
For most of orders, we need about 5 to 7 business days for delivery since we have received the payment from you.
4.Will the produces be delivered to my door?
Yes, we will sent the shoes direct to your door by courier.
5.Can I have the courier tracking number for reference?
Yes, the courier tracking number will be forwarded to you when your produces have processed our country's customs declaration.
6.Do I need to pay extra for shipping cost?
No, our listing prices are with shipping cost.so you need not pay any shipping fee after you make the order!
7.Can I have compensation if my PACK have missed?
Yes, if the courier lost your pack, you can have 100% replacement, we will re-send the products to you.
8.What shall I to do if the pack blocked by customs ?
Yes, if the pack blocked by customs in your country, you need to try to get the pack yourself , you can get the tracking number from us after the pack delivery, and check the pack where are on site of express company.
9.What the MIN order on site?
you can choose different items you want.then we will tell u minimum order with different items.
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How do you ORDER shoes ?
1) Order from website or you can send us by email:
* style + colour of the shoes
* Quantity you want
* details of CONSIGNEE (Name, Address, zipcode, city, country, email +tel no.)
2) We will confirm your order and request the total amount to be paid. ALL prices include the shipping cost.
3) You accept money transference via Bank or Western Union. We prefer to Western Union as it takes only 10 minutes to arrive us but Bank to Bank takes around 7 days.
4) After receiving the payment, we will send the shoes ordered to the Consignee. All the shoes are shipped from China.
5) We will send you the tracking number after shipment effected. Normally it will be 3 days after receipt of payment.
6) Normally the package will be delivered within 10 days (sometimes it can be delivered faster). It depends on where you are located.
7) We would appreciate if you can feedback when you receive the package.
How do you payment ?
1.Western union
2.Money gram
3.T/T by Bank:
Paying Bank:?BANK OF CHINA PUTIAN BRANCH?
4. We prefer to payment via. Western Union as it takes only 10 minutes to arrive us while Bank to Bank needs around 7 days.
5. Paypal or any other Credit Cards are not acceptable as our bank here is not that sophisticated to allow us to cash out your payment and online purchase is not popular yet.
With www.namebrand123.com you’ll never be in the dark about the status of your order. Wondering what’s going on with your order? Or try to find out what time your package will be delivered? You can use our Online Order Tracking System 24 hours a day, 7 days a week to see what the current status of your order is.
If you have any further questions or require assistance, please feel free to contact me and I will be pleased to assist you.
